Mobile Responder

15.03.13
Job Type

Temporary

Industry Sector

Commercial

Salary

£11.47 Per Hour

Location

Cardiff

Job Description

LINKS Recruitment Group are pleased to be recruiting for a Mobile Responder to work with our client at their facility within Cardiff.

Position:

To receive and respond to issues reported to the contact centre including emergency and priority calls from vulnerable and elderly customers.
To work with colleagues within the Contact Centre and other service areas to ensure the highest levels of call resolution and customer satisfaction.
To provide any practical help, care or support that is required and inform the Control Centre of the circumstances and their own actions.
To deal with sensitive and emergency situations effectively and efficiently liaising with other customers, next of kin, care agencies are/or emergency services.
To maintain clear, accurate and concise records of any visits to customers in the event of an alarm call or a routine visit.
· To listen patiently, to empathise with the customer’s situation and convey a genuine desire to help and support.

· Communicate clearly, concisely and appropriately to a wide range of customer and colleagues.

Mobile Responder will be required to visit the home of a person who has triggered an alarm call to the control centre and in the event of any defective equipment.
To receive notice and details of alarm calls via a mobile telephone or two way radio and drive safely to the home of the person who has triggered the alarm call.
Carry out routine visits to the Sheltered Housing schemes in the absence of the Scheme Manager.
Programming and reprogramming dispersed alarm units and pendants together with fast dial buttons and testing the unit correctly, installing equipment into the users or agency’s property.
· Work with current and emerging technology to enhance customer contact services, assisting in the development and implementation of systems (both manual and technology based).

· Work as part of the wider team ensuring continuous improvement responding to change in a positive manner

· To be responsible for the safe keeping of the Authority’s fuel cards and equipment completing driver vehicle log sheets and vehicle condition log.

· To attend relevant training sessions, courses and team meetings as required, being trained to provide cover for Control Centre operator and Sheltered Housing in emergency cases.

Pay/Benefits whilst working for our client:

· Weekly Pay

· Holiday Pay

· £11.47 per hour

Location of Work:

· Cardiff

Working Hours/Shift Pattern:

· This is a relief position with flexible working hours between 1-5 days per week.

You will need to meet the following criteria:

· Experience within a similar role is essential.

Upon receipt of your application, you will be contacted immediately by our recruitment team.

A DRIVERS LICENCE IS ESSENTIAL TO CARRY OUT THIS ROLE

Job Type: Full-time

Pay: £11.47 per hour

Benefits:

Free parking
On-site parking
Schedule:

8 hour shift
Monday to Friday
Application question(s):

Do you have a driving license.
Work Location: In person

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