ICT Support Technician

Job Type


Industry Sector

IT & Finance


£22,000 - £24,000 Per Hour



Job Description

LINKS Recruitment are recruiting for their prestigious client for a ICT Support Technician in Long Marston.

You will be responsible for provide first point of contact for any IT related matters in the UK business, along with administration and configuration of all IT assets that they might use, physical repairs of hardware wherever possible, procurement of any IT related assets and administration of all user accounts ensuring compliance to audited SOX requirements. Working in our Long Marston site, the successful candidate will be part of a team and work under the supervision of a knowledgeable and supportive Site Manager.

Key Responsibilities

To provide front line support on software and hardware queries

Develop and implement helpdesk procedures

Assist in dealing with helpdesk queries

Provide regular analyses to prevent re-occurrence

Carry out daily backup duties

Ensure that daily backups are successfully achieved

Deploy hardware for new users and/or replace older, failing hardware for existing users

Repair failed hardware wherever possible to redeploy on the business

Setup new accounts, ensuring compliance to externally and internally audited SOX requirements

Grant access to ERP systems, ensuring compliance to externally and internally audited SOX requirements

Ensure that when people have left the business their access is removed and hardware recovered

Complete monthly checks on starters and leavers in compliance with existing IT SOX requirements

Support mobiles through troubleshooting, procurement, upgrading and refurbishment

Assist the ICT department in the procurement of ICT equipment, software and consumables

Assist with the installation and administration of facilities when required

Assist with maintenance of internal phone systems

Demonstrate personal responsibility for all Safety, Health, Environment, Community, and Sustainability (SHECS) policies, procedures, and initiatives

Support diversity and inclusion, positive employee relations, and teamwork

Support measures designed to effectively manage costs and adherence to budgetary requirements

Support continuous improvement initiatives and quality requirements

Comply with all Company policies, procedures, and initiatives relevant to job

Support training and performance-management initiatives

Key Skills/Competencies

•Ability to evaluate and analyse incoming requests and incidents, developing effective plans to respond to such requests

•Strong interpersonal skills and the ability to communicate effectively with people at all levels

•Exceptional organisational skills

•High level of attention to detail and accuracy

•Self-motivated, flexible and adaptable

•Strong written and verbal communication skills

•Integrity and confidentiality

•Strong problem solving skills

•Strong IT skills

•Ability to research into faults to find fixes

•Time keeping and time management Qualifications

•Educated to degree level or equivalent and has Microsoft accreditations

•Experience of providing IT helpdesk support, especially with ERP systems

•Detailed knowledge of PC’s and Windows 10 operating systems, preferably MCP qualified

•Detailed knowledge of Microsoft applications, particularly Excel and Outlook

•Experience of Active Directory, creating, updating and deleting accounts

•Basic knowledge of LAN/WAN infrastructures

•Basic knowledge of databases

•Experience in the preparation of documents to be used in Standards, procedures and guidelines

•Experience and knowledge of disassembling and reassembling hardware

•Experience of procuring hardware and software



Pay Rate


Job Types: Full-time, Temporary contract

Pay: £22,000.00-£24,000.00 per year





Work Location: In person

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