Customer Service Representative

15.03.13
Job Type

Permanent

Industry Sector

Commercial

Salary

£26,000 Per Year

Location

Newport

Job Description

LINKS Recruitment are looking for a experienced customer service representative to join our Client based in Newport. We are offering the right candidate a Hybrid Role with 3 days in the office and 3 days WFH.

Job Description

Guarantee a positive customer experience by ensuring quick and reliable follow up of all customer requests (orders, samples, information, claims, complaints…), by answering in a timely manner and solving proactively any concern that might occur.

Tasks and responsibilities:

1- Self-check order entry and guarantee accuracy of the data first time, every time, including the latest updated price and ITC checks without exceptions. Check feasibility of the customer requests in terms of lead times, certificates and any other documents required.

2- Ensure the consistent and effective provision of services/ information to the customer base including (but not limited to) order management, order fulfillment, Forecasts and contract orders, problem solving and other services across all media (Telephone, Emails, etc.). Inform customers about potential delays or issues related to order(s). Daily follow up of open orders and pro-active issues resolution (if any), satisfy the customer expectations within KP commitment. It can involve chasing planning, logistics, finance, etc.

3- Develop a commercial attitude: generate leads for the sales force through active listening and probing for customer requirements and opportunities. Offer additional products when appropriate.

4- Communicate clearly with his/her line manager(s) aiming at representing the customer fairly and accurately. Contribute to back up and organization specific for critical business processes. Replace/ Assist when required on stretch assignments, projects or for planned or unplanned absences.

5- Provide awareness of customer complaints or any issues in the shortest lead-time. Escalate errors or mistakes as soon as identified, apply all necessary corrective measures, and propose corrective actions. Contribute to projects and workshops.

6- Apply Customer service procedures and follow the processes strictly in respect of the quality management system and in accordance with KP policies and standards. Ensure health and safety compliance as per company’s standards & local regulations. Develop wide market and product knowledge. Any additional tasks that might be required during the business

7- Mentor Junior customer service representatives: from the completion of the training according to the plan, to in-job follow-up and any other topic that can arise.

Experience/Qualifications

Bachelor’s degree in Business administration or international trade

Skills

Experience in SAP and/or E1 + Salesforce

Large understanding of the company: Finance, supply, chain, Production…

International trade: Incoterms, payment terms, transport, letters of credit

Pack office

Excellent written and verbal communication in local language

Problem solving/ Action plan management

Proficient in English

Bilingual in a second language – French, Spanish or Italian.

Job Types: Full-time, Permanent

Pay: £26,000.00 per year

Benefits:

Schedule:

Education:

Experience:

Language:

Licence/Certification:

Work Location: Hybrid remote in Newport

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