Customer Care Assistant

15.03.13
Job Type

Temporary

Industry Sector

Commercial

Salary

£24,000 Per Year

Location

Aberdare

Job Description

Links Recruitment Group are seeking A Customer Service Inventory Assistant to work for our client based in Aberaman.

In this role, you will work in a challenging, fast paced, customer focused environment, where a proactive approach is key. You will be able to engage effectively with customers and other stakeholders, work well within a small team, be results focused, well organised and able to manage your time efficiently. You will work with the team to continuously develop and implement strategies to deliver best in class customer service. Plan to build/maintain the correct inventory levels of Finished Goods to support the on-time delivery of customer orders and strategic growth plans, whilst optimizing yields and reducing changeovers. Using an analytic approach to monitor and react to changes in product demand and strategic inventory levels.

This role demands strong analytical skills, business acumen, and interpersonal skills that allows them to build and maintain relationships with our commercial team, as well as other internal stakeholders.

Safety

· Completion of BBS / BBQ’s

· Completion of Near Miss Forms

· Reporting of Accidents & Incidents

· Support with the completion of Risk Assessments, being aware of top risks for the area, and communicating these to others.

· Comply with all HSE policies

Sales Order Processing

· Process customer purchase orders accurately and supply an order confirmation to the customer within 24hours

· Ensure all information is entered correctly for reporting key metrics

· Complete order entry log daily

· Liaise with customers where necessary

Customer Calls

· Answer incoming calls within three rings

o Provide product information and advice

o Confirm pricing and stock availability

o Handling customer queries

· Complete proactive calls for quote follow ups

· Carry out customer satisfaction calls

Safety

· Completion of BBS / BBQ’s

· Completion of Near Miss Forms

· Reporting of Accidents & Incidents

· Support with the completion of Risk Assessments, being aware of top risks for the area, and communicating these to others.

· Comply with all HSE policies

Sales Order Processing

· Process customer purchase orders accurately and supply an order confirmation to the customer within 24hours

· Ensure all information is entered correctly for reporting key metrics

· Complete order entry log daily

· Liaise with customers where necessary

Customer Calls

· Answer incoming calls within three rings

o Provide product information and advice

o Confirm pricing and stock availability

o Handling customer queries

· Complete proactive calls for quote follow ups

· Carry out customer satisfaction calls

Quotations

· Provide written quotations within four hours of receiving a customer enquiry

· Ensure pricing and lead time information supplied is accurate

· Include product information where necessary

Service Level

Additional Duties

Inventory

SCHEDULING

INVENTORY

MATERIALS

PRODUCTIVITY & PERFORMANCE

Job Type: Temporary contract

Salary: £24,000.00 per year

Benefits:

Schedule:

Education:

Experience:

Work Location: In person

Apply Register As A Candidate