Complaint Policy
Last Updated July 2025
Effective for users in the United Kingdom
This Website Complaint Policy outlines how Links Recruitment, handles complaints received through our websites or digital platforms. We are committed to resolving issues transparently, fairly, and in a timely manner, in line with our values of integrity and respect.
- Purpose
We take all website-related complaints seriously. This policy explains how individuals can raise concerns about content, service issues, accessibility, or functionality, and what they can expect from our process.
- What You Can Complain About
You may raise a complaint if you believe:
Information on our website is inaccurate, misleading, or inappropriate
Our website is inaccessible or not functioning properly
A service promoted on our website was not delivered as expected
Your personal data has been mishandled online
There has been a delay in our online response or communication
- How to Raise a Complaint
You can submit a complaint by:
Emailing us at: hello@linksgroup.co.uk
Writing to us at:
Links Recruitment Ltd
Thorens House
Beck Court
Cardiff Gate Business Park
Cardiff
CF23 8RP
Please include:
Your name and contact details
A clear description of the issue
The URL or section of the website involved (if applicable)
Any supporting evidence or screenshots
- How We Handle Complaints
We aim to:
Acknowledge your complaint within 3 working days
Provide a full response within 10 working days
Keep you informed if further time is required for investigation
All complaints are handled confidentially and in accordance with our Data Protection Policy.
- Escalation
If you are dissatisfied with our response, you may escalate your complaint to a Director by replying to the same communication or stating clearly that you wish for the issue to be reviewed at a higher level.
- Your Rights
Raising a website complaint will not affect your rights as a customer or service user. You will not suffer any disadvantage for bringing a concern forward in good faith.